Support

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Software Support

Submit a ticket below and we’ll get back to you ASAP.

Priority support is available to customers with an active subscription or maintenance plan.

Support

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Common installation and licensing issues

DRAINS requires valid licensing files 'Drains.duc' and 'Drains.txt' to be located in 'C:/ProgramData/Drains' (NOT 'C:/Program Files/Drains'). You can find these files included on your USB received when purchasing DRAINS, or in an email from Watercom when renewing updates and support.

Helpful resources:

View our Installation & Troubleshooting Guides page to download PDF guides for DRAINS USB Licences, Cloud Subscriptions, HASP USB Licences, Online Training Licences and more.

Common problems:

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.

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April 11, 2025

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March 12, 2025

Shaping Tomorrow’s Engineers with UTS

February 4, 2025

Common installation and licensing issues

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.

Still need support?

OK! Please submit a support ticket below.

NEED EXTRA HELP?

Book an online

DRAINS Model Consultation

One-on-one modelling advice and guidance

Work with a qualified specialist engineer

Instant online bookings with total flexibility

Missed the ARR Webinar? Watch the recording now.

Shaping Tomorrow’s Engineers with UTS

Live Webinar: ARR Updates & Impacts on Stormwater Modelling

Support

Software Support

Submit a ticket below and we’ll get back to you ASAP.

Priority support is available to customers with an active subscription or maintenance plan.

Common installation and licensing issues

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS". arrowup6

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in. arrowup6

Still need support?

OK! Please submit a support ticket below.

NEED EXTRA HELP?

Book an online

DRAINS Model Consultation

One-on-one modelling advice and guidance

Work with a qualified specialist engineer

Instant online bookings with total flexibility

Stay in the loop with DRAINS news, training, expert tips and special offers.

Missed the ARR Webinar? Watch the recording now.

Shaping Tomorrow’s Engineers with UTS

Live Webinar: ARR Updates & Impacts on Stormwater Modelling

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.