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Privacy Policy

Privacy Policy

Kustom Engineering Pty Ltd, trading as Watercom (“we”, “us”, or “our”), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy applies to information provided to Watercom through:

  • our websites, including but not limited to https://www.watercom.com.au (“Website”);
  • our software products, including desktop and cloud-hosted applications (“Software”); and
  • any related services we offer, such as support, maintenance, training, product administration, and other customer or technical services (“Services”).

By accessing our Website, using our Software or Services, or otherwise providing information to Watercom, you consent to the terms of this Privacy Policy. This includes consent on behalf of any entity or individual you represent (e.g. your employer, if you are acting in a professional capacity).

A copy of this policy is available on our Website. You may also request a free electronic (PDF) copy by contacting our Privacy Officer using the details in Section 10.0.

  1. Purpose

This Privacy Policy is designed to help you understand:

  • What types of information we collect;
  • How we use and manage that information;
  • When and why we may share information with third parties;
  • How we store and protect your information, and for how long; and
  • Your rights and how to contact our Privacy Officer.

  1. Information We Collect

We collect a range of information that is reasonably necessary to operate, support, and improve our business, including the provision of our Website, Software, and Services. This information may be collected through various channels, including:

  • Interactions via our Website (eg. contact us, quote requests and support forms);
  • Direct communication with you (eg. by email, phone, mail, or online platforms);
  • Use of our Software and Services;
  • Participation in surveys or marketing research; and
  • Attendance at online or in-person events hosted or co-hosted by us (eg. Software training events, industry conferences and online webinars)

 The types of information we may collect include:

  • Personal Information

This refers to information that identifies you or could reasonably identify you. Examples include:

  • Your name, job title, and contact details (e.g. email address, phone number, mailing address)
  • Company or organisation details (if applicable)
  • Login credentials and account information
  • Payment or billing information (where applicable)
  • Details provided in support tickets or other online forms
  • Any other information you voluntarily provide to us
  • Technical and Usage Information

When you interact with our Website, Software, or Services, we may automatically collect certain technical data, such as:

  • IP address, browser type, and operating system
  • Website pages visited, features used, and actions taken
  • Geolocation information, such as state and country
  • Software usage information, including but not limited to unique device identifiers, Software licensing information, Software usage, configuration, specification or session files,
  • Log files and diagnostic data for support and troubleshooting
  • Information from Third Parties

We may also receive information about you from third-party sources, including:

  • Your employer or organisation (if they are a customer or user of our Software or Services)
  • Social media sites such as LinkedIn
  • Service providers or partners assisting with delivery or support
  • Publicly available sources or directories
  • Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance your experience, analyse usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.

  1. How we Use your Information

We use the information we collect to operate, maintain, and improve our Website, Software, and Services, and to support our business functions. Specifically, we may use your information to:

  • Provide access to and functionality within our Software and Services;
  • Monitor and analyse Software usage to improve performance, usability, and reliability;
  • Respond to enquiries, support requests, and other communications;
  • Process transactions, orders, and account-related activities;
  • Manage customer relationships and deliver personalised experiences;
  • Conduct internal analysis, reporting, and business development;
  • Improve our Website, Software, and Services based on usage patterns and feedback;
  • Send administrative communications, updates, and service-related notices;
  • Detect, prevent or address fraudulent or non-valid use of our Software as specified in the Software End User Agreement Licence
  • Deliver marketing communications (where permitted by law or with your consent);
  • Comply with legal obligations and enforce our terms and policies;
  • Prevent fraud, misuse, or security breaches.

We only use Personal Information for the purposes for which it was collected, or as otherwise permitted or required by law. Where we use your information for marketing purposes, you may opt out at any time by following the unsubscribe instructions or contacting us directly.

  1. Disclosure of Information to Third Parties

We may disclose your information to third parties where reasonably necessary to operate our business, deliver our Software and Services, or comply with legal obligations. This may include disclosure to:

  • Service providers who assist with, or provide, services or functions on our behalf for business purposes. This may include hosting, support, analytics, payment processing, marketing, auditing for valid use, Software licensing compliance, security, collection of Software usage information, or other operational functions;
  • Your employer or organisation, if they are a customer or user of our Software or Services and you are acting on their behalf;
  • our employees, contractors and/or related entities;
  • Legal, regulatory, or government authorities, where required by law or to protect our rights;
  • Other parties with your consent or at your direction.

  1. Storage and Security of Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, technical, and administrative safeguards appropriate to the sensitivity of the data.

Information may be stored electronically or physically, either on our premises or with trusted third-party providers, including secure cloud services. Access is limited to authorised personnel and governed by confidentiality obligations.

We retain Personal Information only as long as necessary for business or legal purposes. When no longer required, we securely destroy or de-identify the information in accordance with applicable laws and our data retention policies.

  1. Your Rights and Access to Information

You have the right to access the Personal Information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact our Privacy Officer using the details provided in Section 11. We may ask you to verify your identity before processing your request and will respond within a reasonable timeframe.

In some cases, we may be unable to provide access—for example, if doing so would compromise another person’s privacy or if the request is unreasonable. If access is refused, we will provide written reasons for the decision.

  1. Links to Other Websites

Our Website may contain links to third-party websites that we believe may be of interest or relevance to you. These external sites are not operated or controlled by Watercom, and we are not responsible for their content, functionality, privacy practices, or security.

Accessing linked websites is at your own risk. This Privacy Policy does not apply to any third-party sites, and we encourage you to review their privacy policies to understand how your personal information may be collected, used, or shared.

  1. Overseas Disclosure

Some of your Personal Information may be disclosed, transferred, stored, or processed overseas by us or by third-party service providers. This may include cloud computing providers, data storage services, analytics platforms (such as Google Analytics), or other outsourced IT functions.

By using our Website, Software, or Services, you consent to the handling of your Personal Information outside of Australia as described in this policy. We take reasonable steps to ensure overseas recipients manage your information securely and in line with privacy standards comparable to our own.

Except as described above, we will only disclose your Personal Information to an overseas recipient if:

  • you have provided consent; or
  • the disclosure is required or authorised by Australian law, other applicable law or a court/tribunal order.

  1. Complaints

If you believe we have not respected your privacy or acted inconsistently with this Privacy Policy, please contact our Privacy Officer using the details in Section 11.0.

We take all privacy concerns seriously and aim to investigate complaints promptly. To assist us, we recommend submitting your complaint in writing with relevant details. You’ll be notified of the outcome once our investigation is complete.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately upon being published on our Website. We encourage you to check periodically to ensure you’re familiar with the current version. Continued use of our Website, Software, or Services indicates your acceptance of any updates.

  1. Contact Details

If you have any questions, concerns, or complaints about this Privacy Policy or how your Personal Information is handled, please contact our Privacy Officer:

Privacy Officer
Kustom Engineering Pty Ltd trading as Watercom
A.B.N. 24 166 209 454
Email: info@watercom.com.au
Phone (within Australia): (02) 6649 8005
Phone (International): +612 6649 8005
Head Office: Level 11, 66 Clarence Street, Sydney, NSW 2000

Last Updated: 1 October 2025