Support

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Common installation and licensing issues

DRAINS requires valid licensing files 'Drains.duc' and 'Drains.txt' to be located in 'C:/ProgramData/Drains' (NOT 'C:/Program Files/Drains'). You can find these files included on your USB received when purchasing DRAINS, or in an email from Watercom when renewing updates and support.

Helpful resources:

View our Installation & Troubleshooting Guides page to download PDF guides for DRAINS USB Licences, Cloud Subscriptions, HASP USB Licences, Online Training Licences and more.

Common problems:

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.

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Common installation and licensing issues

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.

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OK! Please submit a support ticket below.

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Updated ARR Guidance: Climate Change Considerations

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Support

Software Support

Submit a ticket below and we’ll get back to you ASAP.

Priority support is available to customers with an active subscription or maintenance plan.

Common installation and licensing issues

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS". arrowup6

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in. arrowup6

Still need support?

OK! Please submit a support ticket below.

NEED EXTRA HELP?

Book an online

DRAINS Model Consultation

One-on-one modelling advice and guidance

Work with a qualified specialist engineer

Instant online bookings with total flexibility

Stay in the loop with DRAINS news, training, expert tips and special offers.

New Climate Change Tool

Updated ARR Guidance: Climate Change Considerations

Sign up for our monthly newsletter

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.