We are hiring! Apply to join our technical support team.

Support

Common installation and licensing issues

DRAINS requires valid licensing files 'Drains.duc' and 'Drains.txt' to be located in 'C:/ProgramData/Drains' (NOT 'C:/Program Files/Drains'). You can find these files included on your USB received when purchasing DRAINS, or in an email from Watercom when renewing updates and support.

Helpful resources:

Common problems:

Message: "It appears that your updates and support have expired and you are not authorised to install this version of DRAINS".

Message: "This is the demonstration version of DRAINS", even though you have your DRAINS USB dongle plugged in.

Still need support?

Did the above resolve your issue? *

OK! Please submit a support ticket below.

DRAINS Version *
Licence Number *
Urgency *
Guidelines *
Hydrological Model *
Hydraulic Model *
Maximum upload size: 20MB
Maximum upload size: 5MB
Agreement *
Marketing Opt-In