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Position Available: Technical Support

We’re looking for an experienced and skilled civil engineer to join Watercom’s Technical Support Team.

Date Posted: 4 May, 2022

Position Details

  • Permanent full-time position
  • 38 hours per week
  • Competitive salary based on experience
  • Flexible arrangements available, including work-from-home opportunities


Role & Responsibilities

This technical support role will cover a range of responsibilities across the business.

  • Provide Level 2 technical support to our extensive customer base of councils and consultants
  • Perform online & face-to-face DRAINS training, both locally and nationally
  • Liaise with the Watercom development team for troubleshooting
  • Provide feedback and input to expand the capabilities of Watercom’s DRAINS software
  • Develop and prepare training materials and webinars
  • Assist with software sales and customer relations
  • Attend industry conferences and events



Successful applicants must have:

  • At least 3 years experience in civil engineering or a related field
  • Familiarity with DRAINS software
  • Advanced technical knowledge and skills
  • Strong communication and interpersonal skills
  • Strong organisational skills and attention to detail
  • An ability to work independently and manage your own time and deliverables
  • Familiarity with TUFLOW and 12d Model software is desirable



If you are interested in this position, please submit your application using the form on this page, or contact us for further information.

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